Refund policy
SCI Supply Return Policy
At SCI Supply, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
Return Window
Products may be returned within 30 days of the original purchase date.
Eligibility for Return
To qualify for a return:
- Items must be unopened, unused, and in original packaging.
- Packaging must be in good condition and free from damage or defacement.
- The product must include all original accessories and documentation.
Restocking Fee
A 25% restocking fee will be applied to all returned items.
Non-Returnable Items
For health and safety reasons, certain items may be non-returnable. These include:
- Opened or used items
- Products marked as final sale or non-returnable
- Custom or special order products
Return Process
- Contact Us – Before returning any item, please reach out to our Customer Service team at [your email or phone number] for return authorization.
- Package the Item – Securely pack the item(s) in the original packaging.
- Ship the Return – Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged on arrival).
Refunds
Once the return is received and inspected:
- Refunds will be issued to the original payment method.
- The 25% restocking fee will be deducted from the refund amount.
- Refund processing typically takes 5–7 business days after we receive the item.